JetBlue and Spirit: What happens when two airlines with bad customer service records merge?

JetBlue Airways’ surprise $3.6 billion bid for “ultra” low-fare carrier Spirit Airlines sounded like a late April Fools’ prank to some passengers.

JetBlue claimed its offer, which would thwart a bid by Frontier Airlines to acquire Spirit, was a “superior” deal that would benefit customers and shareholders.

But will the joke be on air travelers? If the last big merger is any indication, maybe.

“If the merger means improved service and the end of Spirit’s poor treatment of passengers, then I’m all for it,” says Vince Marano, an electrician from Feasterville, Pennsylvania “But I would hate to see JetBlue get dragged down to Spirit’s level.”

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